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Terms of Service

Last updated: July 6, 2026

These Terms of Service ("Terms") are a binding agreement between you and Atrium Elite ("Atrium Elite," "we," "us") governing your access to and use of the Atrium Elite commercial real estate platform, websites, and related services (the "Service"). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

1. The Service

Atrium Elite is a software platform for commercial real estate operations, brokerage, and asset & investment administration — including rent roll, CAM/NNN reconciliation, leasing, owner and tenant portals, deal pipelines, fund administration, and investor reporting. We may add, change, or remove features over time.

2. Eligibility & accounts

You must be at least 18 and able to form a binding contract. You are responsible for the accuracy of your registration information, for keeping your credentials secure (including any multi-factor authentication), and for all activity under your account. Notify us promptly of any unauthorized use. You are responsible for the conduct of users you invite to your account and for ensuring they comply with these Terms.

3. Subscriptions, fees & billing

Paid plans are described on our pricing page and are billed in advance on a recurring basis (for example, per rentable unit per month, plus any per-fund or other usage components). Unless stated otherwise:

  • Fees are exclusive of taxes, which you are responsible for.
  • Subscriptions renew automatically for successive periods until cancelled; you may cancel future renewals at any time, effective at the end of the current period.
  • Except where required by law, fees are non-refundable and amounts paid are not pro-rated on downgrade or cancellation.
  • We may change pricing prospectively with reasonable notice; changes take effect on your next renewal.
  • Payments are processed by our payment provider (Stripe); we do not store full payment-card numbers.

4. Your data and content

As between you and us, you retain all rights to the data, documents, and content you submit to the Service ("Customer Data"). You grant us a limited license to host, process, transmit, and display Customer Data solely to provide and support the Service. You are responsible for the accuracy and legality of Customer Data and for having the necessary rights and consents to provide it (including data about your tenants, owners, and investors). Our handling of personal information is described in our Privacy Policy.

Data Portability Commitment. Your Customer Data is yours, and you will not be locked in. At any time during your subscription you may export a complete, machine-readable copy of your account — including your ledger, leases, tenants, owners, vendors, payables, and investor and fund records — through the Service's self-service export, in a commonly used format (CSV), at no additional charge.

Aggregated and De-Identified Data. We may create aggregated and de-identified data derived from Customer Data and from your use of the Service — that is, data that no longer identifies, and cannot reasonably be used to re-identify, you, your authorized users, your tenants, owners, or investors. We may use such aggregated and de-identified data for any lawful business purpose, including to operate, secure, improve, and develop the Service and our analytical and machine-learning models, and to produce anonymized, statistical benchmarks and market insights. We will not disclose your Customer Data to other customers, and any benchmark or insight we make available is presented only in aggregated, anonymized form, computed across a minimum number of contributors, that does not reveal your non-public information or single you out. Such benchmarks are informational and historical; we do not use your data to set, recommend, or coordinate rents or other prices among customers. You may opt out of the use of your data to produce cross-customer benchmarks at any time through your account settings or by contacting privacy@atriumelite.com, without affecting your use of the Service.

5. Acceptable use

You agree not to, and not to permit others to:

  • use the Service in violation of any law or third-party right;
  • upload unlawful, infringing, or malicious content;
  • probe, scan, or breach security, or access data you are not authorized to access;
  • reverse engineer, decompile, or attempt to derive source code, except as permitted by law;
  • resell, sublicense, or provide the Service to third parties except your authorized users;
  • interfere with the integrity or performance of the Service, or circumvent usage limits.

We may suspend or limit access to address violations, security risks, or non-payment.

6. Intellectual property

The Service, including its software, design, and documentation, is owned by us and our licensors and is protected by intellectual-property laws. These Terms grant you a non-exclusive, non-transferable right to use the Service during your subscription; we reserve all other rights. Feedback you provide may be used by us without obligation to you.

7. Third-party services

The Service may interoperate with third-party services (for example, payment processing or accounting integrations). Your use of those services is governed by their terms, and we are not responsible for them.

8. Confidentiality

Each party may receive non-public information of the other. The receiving party will protect such information with reasonable care and use it only to perform under these Terms.

9. Term & termination

These Terms apply while you use the Service. Either party may terminate for material breach not cured within 30 days of notice. You may stop using the Service and cancel at any time. Upon termination, your right to use the Service ends. For at least ninety (90) days after termination you may retrieve a complete, machine-readable export of your Customer Data (see Section 4). On written request during that period we will return your Customer Data in a machine-readable format. After the retrieval period we will delete or destroy our copies of your Customer Data — and certify that destruction on request — subject to backups and any legal retention requirements.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted or error-free. The Service is a software tool and does not provide legal, tax, accounting, investment, or financial advice; you are responsible for decisions made using it.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You will defend and indemnify us against third-party claims arising from your Customer Data or your use of the Service in violation of these Terms, to the extent permitted by law.

13. Governing law & disputes

These Terms are governed by the laws of [State/Country], without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts located there, unless the parties agree to arbitration in a separate writing.

14. Changes to these Terms

We may update these Terms; material changes will be notified by posting the updated Terms with a new "Last updated" date or by other reasonable means. Continued use after changes take effect constitutes acceptance.

15. Contact

Questions about these Terms: legal@atriumelite.com.